Privacy Policy

Thank you for choosing HVAC Expert Advisor ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services ("App" or "Service"). By using this Service, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Service.

Information We Collect

We may collect the following categories of information:

  • Personal Information (Voluntarily Provided): Full name, Email address, Company or School affiliation, State or regional location, Contractor license verification (if applicable), Account login credentials
  • Usage and Technical Data: Device type, operating system, IP address, In-app behavior and interaction logs, Time and duration of app sessions, Crash logs and error reports
  • Location Information: We may collect or infer general location data (e.g., state or region) to provide localized content and advertising. We do not collect precise GPS-based location data.
  • Advertisement and Analytics Data: We may collect anonymized ad performance data, including Ad impressions and click-throughs, Categories of interest (if user classification is used),Aggregated engagement metrics

How We Use Your Information

We use collected data for the following lawful purposes:

  • To operate and maintain the HVAC Expert Advisor App
  • To improve accuracy, responsiveness, and usability of features
  • To verify contractor status for restricted pricing access
  • To analyze technical issues and monitor app performance
  • To display personalized content or region-specific ads
  • To comply with legal obligations and enforce our Terms of Service

We do not sell or rent personal information to third parties.

Legal Basis for Processing

For international users (EEA), we rely on the following legal bases under GDPR:

  • Consent: When you opt into communications or data collection features
  • Contractual Necessity: For features tied to your account or subscriptions
  • Legitimate Interest: To improve user experience, app performance, and security
  • Legal Obligation: When required by law, regulation, or court order

How We Share Your Information

Your data may be shared only as follows:

  • Service Providers: Reputable third-party processors (Firebase, Google Cloud, Stripe) for hosting, analytics, and payments
  • Advertisers: Only aggregated, anonymized data is shared for ad display
  • Legal Compliance: Data disclosed to law enforcement when required by law
  • Business Transfers: Information may be transferred during mergers or acquisitions with confidentiality safeguards

We require all third parties to protect your data consistent with this Privacy Policy.

Data Storage and International Transfers

  • Your data may be stored on servers in the United States or other jurisdictions.
  • By using the App, you consent to international data transfers to countries with different data protection standards.

Data Retention

We retain your data only as long as necessary for:

  • Fulfilling the purposes stated in this Policy
  • Complying with legal, regulatory, or audit requirements
  • Maintaining service continuity and app functionality

When no longer needed, your data will be securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access your personal data
  • Correct or update inaccurate information
  • Delete your data ("Right to Be Forgotten")
  • Withdraw consent (where applicable)
  • Object to data processing or profiling
  • Export your data in a portable format

To exercise any of these rights, please contact: rcagbanlog@rocatech.org

Your Responsibilities

  • You must ensure that the information you provide is accurate and up-to-date.
  • You must not input data on behalf of another person without their consent.
  • You agree not to misuse the App in ways that compromise others' data or privacy.

Children's Privacy

  • This app is not intended for users under 18 years of age.
  • We do not knowingly collect personal data from minors.
  • If we become aware of data collected from a minor, we will delete it immediately.

Data Security

We implement appropriate technical and organizational security measures:

  • Secure cloud storage
  • Encrypted data transmission (HTTPS)
  • Account authentication measures
  • Routine security audits

Despite these safeguards, no system is 100% secure. Use the App at your own risk.

Data Breach Notification

  • If a data breach occurs that is likely to result in high risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable laws.

Third-Party Links and Services

  • The App may contain links to external sites or display third-party content (e.g., ads).
  • We are not responsible for the privacy practices of third-party services.
  • Please review their privacy policies separately.

Policy Updates

We may update this Privacy Policy periodically. If changes are material, we will:

  • Post an in-app notification and/or
  • Email users (if email has been provided)

We encourage you to review this policy regularly.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

ROCATECH LLC

Attn: Privacy Officer

📧 Email:

rcagbanlog@rocatech.org

User Consent

By using the HVAC Expert Advisor App, you confirm that you are at least 18 years old, understand and agree with this Privacy Policy, and consent to the collection, use, and storage of your information as described.